Start The Shared Support Staff Plan
We provide Shared Support Staff Plan for 24/7 meeting the tailored needs of our customers. People who have just started business and cannot invest much money often hire Shared Support staff.Shared Support Staff is the plan solely built for whose who have 1 – 5 servers and does not need much assistance more frequently. However, if you are just starting a hosting company then the best plan to opt for will be Shared Support Staff Plan.
Shared Support Staff plans are the most affordable outsourced server management service that we offer. It is also the most popular support plan for small-scale businesses. In a typical Shared Support Staff setup, server professionals are shared between multiple clients. In other words, a particular team takes care of the server administration activities for different clients at the same time. Because the resources are shared among multiple servers, we are able to offer this service for an incredibly affordable cost.Technicians are available for 8 hours for 5 days.The customers can decide on the time slot that the technicians should work for them.Additionally, clients can decide the level of support they need based on the complexity of tickets.
Shared Support Staff plans are designed specifically to cater to the requirements of web hosting resellers and startup businesses who can’t afford to enroll for dedicated plans due to budget constraints. Hence it can be the most suitable plan if you are just launching a hosting business and need reliable yet cost-effective technical support round the clock, without compromising on the quality of service.If you need assistance just signup with us. Shared Support Staff plan is now available!
|
Choose your plan |
L1 Shared Tech
For basic support |
L2 Shared Tech Popular
For Medium Level Tickets |
L3 Shared Tech
For Escalated Tickets |
|---|---|---|---|
|
Price |
$200 /month |
$350 /month |
$750 /month |
|
Availability |
8 Hours, 5 Days A Week | 8 Hours, 5 Days A Week | 8 Hours, 5 Days A Week |
|
HelpDesk Support |
Yes | Yes | Yes |
|
Live Chat Support |
No | No | No |
|
Server Management |
No | Yes | Yes |
|
New Server Setup |
No | No | Yes |
|
Server Consultation |
No | No | Yes |
|
Server Updates |
No | No | Yes |
|
3rd Party Software Installation |
No | Yes | Yes |
|
Control Panel Administration |
Yes | Yes | Yes |
|
Server Optimization |
No | Yes | Yes |
|
Server Migrations |
No | No | Yes |
|
Pre-Sales And Billing Support |
Yes | Yes | Yes |
|
Data Center Contacts |
Yes | Yes | Yes |
|
Setup Fees |
No | No | No |
|
Number of Tickets/Month |
100 | 100 | 100 |
|
Response Time |
30 Minutes | 30 Minutes | 30 Minutes |
|
Resolution Time |
8 Hours | 8 Hours | 8 Hours |
Frequently Asked Questions
Do you have any packages for everyday and 24 Hours Support?
Yes – We have and please navigate to the link – 24 Hours Shared Staff to know more details.
You can make the paymet over Paypal/Credi card/ Bitcoin/ TransferWise.
Is there a Money Back Guarantee?
No, we do not offer money back for the Shared Support Plans.
How long does it take to activate the service?
The service will be activating in 4 – 8 Hours once the order has been accepted.
