Start The Semi Dedicated Support Staff Plan
We provide Semi Dedicated Support Staff Plan for 24/7 meeting the tailored needs of our customers. People who have just started business and cannot invest much money often hire Semi Dedicated Support Staff Plan.Semi Dedicated Support Staff is the plan solely built for whose who have 1 – 5 servers and does not need much assistance more frequently. However, if you are just starting a hosting company then the best plan to opt for will be Semi Dedicated Support Staff Plan.
Semi Dedicated Support Staff are the most affordable outsourced server management service that we offer.The efficiency of Dedicated Support as well as the affordability of Shared Support are clubbed together to bring you the convenience of Semi Dedicated Support service. While you enjoy the privilege of dedicated support, yet you need not be too concerned about the budget. Hence this hybrid model is ideal for those customers who can’t afford to enroll for Dedicated Support due to budget constraints, but need higher priority support than what Shared Support plans can provide.
Our Semi Dedicated packages are carefully designed to provide priority service at an affordable price point. In a typical Semi Dedicated setup, the support professionals are split across two clients. Moreover a Semi Dedicated Support team is supervised by a Quality Manager, who is responsible for ensuring seamless flow of support activities between two different projects. The Quality Manager will also act as the single point of contact (SPOC) for all customer communications and closely monitor all the issues from initiation to closure.Technicians are available for 8 hours for 5 days.The customers can decide on the time slot that the technicians should work for them.Additionally, clients can decide the level of support they need based on the complexity of tickets.
Semi Dedicated Support Plans are designed specifically to cater to the requirements of web hosting resellers and startup businesses who can’t afford to enroll for dedicated plans due to budget constraints. Hence it can be the most suitable plan if you are just launching a hosting business and need reliable yet cost-effective technical support round the clock, without compromising on the quality of service.If you need assistance just signup with us. Semi Dedicated Support Plans is now available!
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Choose your plan |
L1 Semi Dedicated Tech
For basic support |
L2 Semi Dedicated Tech Popular
For Medium Level Tickets |
L3 Semi Dedicated Tech
For Escalated Tickets |
|---|---|---|---|
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Price |
$300 /month |
$500 /month |
$700 /month |
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Availability |
8 Hours, 5 Days A Week | 8 Hours, 5 Days A Week | 8 Hours, 5 Days A Week |
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HelpDesk Support |
Yes | Yes | Yes |
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Live Chat Support |
Yes | Yes | Yes |
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Server Management |
No | Yes | Yes |
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New Server Setup |
No | No | Yes |
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Server Consultation |
No | No | Yes |
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Server Updates |
No | No | Yes |
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3rd Party Software Installation |
No | Yes | Yes |
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Control Panel Administration |
Yes | Yes | Yes |
|
Server Optimization |
No | Yes | Yes |
|
Server Migrations |
No | No | Yes |
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Pre-Sales And Billing Support |
Yes | Yes | Yes |
|
Data Center Contacts |
Yes | Yes | Yes |
|
Setup Fees |
No | No | No |
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Number of Tickets/Month |
125 | 125 | 125 |
|
Response Time |
25 Minutes | 25 Minutes | 25 Minutes |
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Resolution Time |
6 Hours | 6 Hours | 6 Hours |
Frequently Asked Questions
Do you have any packages for everyday and 24 Hours Support?
Yes – We have and please navigate to the link – 24 Hours Shared Staff to know more details.
You can make the paymet over Paypal/Credit card/ Bitcoin/ TransferWise.
Is there a Money Back Guarantee?
No, we do not offer money back for the Shared Support Plans.
How long does it take to activate the service?
The service will be activating in 4 – 8 Hours once the order has been accepted.
