Start The Linode Server Support
We provide Linode Server Support for 24/7 meeting the tailored needs of our customers. People could save the money and time invested using this. Linode Server Support is the plan solely built for those who have several servers with or without control panel. Linode Server Support offers three different plans to its customers.The different plans are Personal,Business and Pro. If you need full assistance with your Linode server then opt for Pro Linode Server Support plan.The Pro plan costs $64.99 but it covers the whole requirement of customers.Meanwhile, if you need less assistance the better plans will be either Personal or Business.
The personal plan allows the user to open 6 tickets a month at a cost of $9.99.Since this is a basic plan there will be only L1-L2 support with maximum 40 minutes response time for the clients.Apart from the ticket support there is no other channels of contact allowed in this plan of Linode Server Support.
On the other hand, Business plan is built specially for those who need more assistance with Linode server setup and permits the user to open 12 tickets a month with an average response time of 30 minutes.This plan also offers L1-L2 Linode Server Support same as the Personal plan.
Finally, the Pro plan is for high end users who need Linode Server Support most of the time and they are allowed to open unlimited tickets per month.The cost of this plan is $64.99 and the user has the privilege to contact via Skype as well.User benefits are malware scanning,software installations,server monitoring,server updates and server migration.
We can help you with the installation and configuration of your Linode Server and all other maintenance ensuring you complete control over your server functionalities. Our experienced server professionals are here to assist you with Linode Server Support. Check out Linode Server Support now!
Personal
- 6 Tickets
- L1 – L2 Techs
- 40 Minutes Response Time
- 24/7 Availability
- Software Installations
- No Malware Scanning
- No Server Updates
- No Server Monitoring
- No Server Migration
- No Skype Support
Business
- 12 Tickets
- L1 – L2 Techs
- 30 Minutes Response Time
- 24/7 Availability
- Software Installations
- No Malware Scanning
- No Server Updates
- Server Monitoring
- No Server Migration
- No Skype Support
Pro
- Unlimited Tickets
- L1 – L3 Techs
- 20 Minutes Response Time
- 24/7 Availability
- Software Installations
- Malware Scanning
- Server Updates
- Server Monitoring
- Server Migration
- Skype Support
Frequently Asked Questions
Does this plan costs same for VPS and Dedicated servers?
Yes – the cost is the same whether you are using Dedicated or VPS servers.
What is Skype support stands for?
We provide support for you and your developers over Skype – No limits for this
What is the Difference between, L1, L2 and L3?
Level 1 techs will be answering your pre-sale support emails and support chats. Technical knowledge of L1 techs is limited when compared with L2 and L3 level techs. They normally deal with issues that can be resolved from the control panels themselves. ( cPanel, Plesk, DirectAdmin..etc ). If it requires more access or technical skills to resolve the issues, they will normally escalate those cases to L2 or L3 level techs depending on the type of issue. Level Two techs have more technical skills and experience than L1 techs. They can deal with most of your technical issues that need server back-end access. ( RDP, SSH ..etc ). These techs can also manage your technical chats and can fix most of the chat issues without the need of opening tickets. If there are issues they can’t resolve or there are issues that need more access ( eg, node-level access ) then they normally escalate the cases to L3 level techs. L3 techs are masters in system administration with years of technical experience. They can fix almost every issues that need highly technical skills. Also can manage your infrastructure, node, cloud, and DC level operations. All high-end system administration tasks are safe with Level Three Admins. It is recommended to have a minimum of one L3 level tech in each shift.
Do you offer server Hardening along with this service plans?
Yes – We do offer server hardening for the pro customers. If you want to get this as a one-time service – We have a one-time server hardening service and you might order that.
